Control – DMAIC Model

Control is the final step in the DMAIC model.

Steps and deliverables

The Control phase usually sees the full scale deployment of the solution developed earlier in the DMAIC method. As such the main role of the project team is to transition the business to the new process. This can be a resource heavy part of the process with tasks such as training users, writing and deploying business critical documentation to ensure a smooth delivery.

Project teams should consider auditing the process following deployment and confirm that the solution has met the goal of the project sponsor and/or business case – due consideration should be given to the length of time following roll out that the audit takes place in most businesses it will be at least 6 months until this takes place.

When developing the transition plan pay particular attention to ensuring that a proper hand-over occurs – don’t make the mistake of thinking that a “five minute” handover will do – take the time to ensure that appropriate stakeholders have what they need to operate the revised process..

The key deliverables of this phase are:

* Documented transition back handing back the solution to the business owner
* Key Performance Indicators/Measures deployed
* Training, documents (including the business management system e.g. processes maps)